Shane Punjab Grocery

1. Eligibility for Returns

We accept returns or replacements only in the following cases:

• Damaged products

• Expired products

• Incorrect items delivered

📌 Perishable items (fruits, vegetables, dairy, frozen items) are non-returnable unless damaged or expired at the time of delivery or pickup.

2. Return Request Time

• Customers must report issues within 24 hours of delivery or store pickup.

• Requests made after this period may not be accepted.

3. Home Delivery Orders

• Please check items at the time of delivery.

• Damaged or incorrect items must be reported immediately or within 24 hours.

4. Cash on Delivery (COD) Orders

• Refunds for COD orders will be processed via bank transfer, UPI, or store credit, as applicable.

• Cash refunds are not provided.

5. Local Store Pickup

• Items must be checked at the time of pickup.

• Once items are taken from the store, returns may not be accepted unless a valid issue is reported within 24 hours.

6. Refund Process

• Once approved, refunds will be processed within 5–7 business days.

• Online payment refunds will be made to the original payment method.

7. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used products

• Perishable goods (unless damaged/expired)

• Items returned without original packaging

8. Cancellation & Refund

• Orders cancelled before dispatch are eligible for a full refund.

• Orders cancelled after dispatch or pickup-ready status are not refundable.

9. Final Decision

Shane Punjab Grocery reserves the right to approve or reject any return or refund request after inspection.